When stress builds, it’s easy to notice the warning signs—people become less patient, communication becomes shorter, sick leave increases and negativity can spread. Yet in many schools, there are also teams that continue to work well together despite the challenges.
What makes the difference?
Resilient teams don’t avoid adversity—they respond to it differently. Here are two qualities they consistently demonstrate.
Lead with clarity and care
Resilient teams usually have leaders who are honest, supportive and realistic.
Rather than pretending everything is fine, they acknowledge the challenges while providing hope and direction. They communicate openly, explain the reasons behind decisions where possible and make sure staff feel informed rather than left guessing.
Supportive leaders also recognise that everyone responds differently to change. They check in with staff, listen to concerns and provide flexibility and encouragement when needed.
Involve people whenever possible
Not every decision can be made by consensus, but people value having their voices heard.
Resilient teams create opportunities for genuine discussion, invite ideas and involve staff in decisions whenever appropriate. Even when leaders need to make the final call, explaining the process and listening respectfully helps build trust.
Remember, having your say doesn’t always mean having your way but being heard helps people feel respected and valued.
A question to reflect on
Think about your own team.
- Do people feel informed?
- Do they feel listened to?
- How could you strengthen trust during challenging times?